Refund policy

Return Policy Overview

Thank you for shopping at Brooklyn Cozy! We want to ensure you have a smooth experience with our return policy. Please review the details below to understand our guidelines and procedures.

• Time Frame: You have 14 days from the date of receiving your item to request a return.
• Eligibility: Your item must be in its original condition, unworn or unused, with tags, and in the original packaging. Please ensure you have the receipt or proof of purchase.
• Return Initiation: Contact us at info@brooklyncozy.com to start a return. We will provide a return shipping label and detailed instructions.
• Damaged Items: If your item is defective, damaged, or incorrect, please notify us immediately upon receipt.
• Non-Returnable Items: Certain collections, custom products, sale items, and gift cards cannot be returned.
• Exchanges: For faster service, return the item and place a new order separately for the desired item.
• European Union Customers: Residents of the European Union have a 14-day cooling-off period for returns, without providing a reason. The same eligibility criteria apply.
• Refunds: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 10 business days to your original payment method.

If you have any questions or concerns about our return policy, feel free to reach out to us. Your satisfaction is important to us, and we are here to assist you throughout the return process. Thank you for choosing Brooklyn Cozy!